Privacy Policy
Last updated: 7 August 2026
Southern Counties Plumbing Ltd respects your privacy and is committed to protecting the personal information collected through this website.
This Privacy Policy explains how personal information is collected, used and protected when you visit or interact with:
https://southerncountiesplumbing.com/
This policy relates specifically to information collected through the website. It does not seek to describe every way Southern Counties Plumbing Ltd may process personal information through its wider business activities.
1. Who We Are
This website is operated by:
Southern Counties Plumbing Ltd
Company Registration Number: 11634799
Website: https://southerncountiesplumbing.com/
Privacy Contact: info@southerncountiesplumbing.co.uk
For the purposes of UK data protection law, Southern Counties Plumbing Ltd is the data controller for personal information collected through this website.
2. Information We Collect Through This Website
We may collect personal information when you use the website, contact us or submit an enquiry.
This may include:
• Your name
• Your email address
• Your telephone number
• Your postcode
• Information you provide within an enquiry or message
• Your communication preferences
• Your IP address
• Browser, device and operating system information
• Website usage information
• Cookie and consent preferences
• Technical information relating to how you accessed and used the website
Please only provide personal information that is relevant to your enquiry.
3. Contact Forms and Enquiries
When you complete a contact or enquiry form on the website, the information you provide is used to receive, review and respond to your enquiry.
We may use this information to:
• Respond to your questions
• Provide information you have requested
• Discuss a quotation or potential service
• Contact you regarding your enquiry
• Keep appropriate records of website enquiries
• Protect the website from spam, abuse or fraudulent activity
Submitting an enquiry does not automatically subscribe you to marketing communications.
4. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on how you interact with the website, we may rely on:
Consent
We may rely on your consent where you have actively agreed to a particular use of your information, including where consent is required for non essential cookies or similar technologies.
You may withdraw your consent at any time.
Contract or steps before entering into a contract
Where you contact us to request information, obtain a quotation or discuss a potential service, processing may be necessary to take steps at your request before entering into a contract.
Legitimate interests
We may process limited information where necessary for our legitimate interests, including maintaining the security and functionality of the website, responding to enquiries, preventing misuse and understanding how the website is used.
Where we rely on legitimate interests, we consider whether those interests are proportionate and whether your rights and interests override them.
Legal obligation
In some circumstances, information may need to be processed or retained where required by law.
5. Cookies and Similar Technologies
This website uses cookies and may use similar storage or access technologies.
Cookies are small files or pieces of information stored on your device when you visit a website.
Some cookies may be strictly necessary for the website to function correctly. Other cookies may be used for purposes such as analytics, functionality or measuring website performance.
Where consent is legally required, non essential cookies will not be activated until you have made your choice through the website’s cookie consent system.
You can accept, reject or manage non essential cookies using the cookie consent controls provided on the website.
You may also be able to remove or block cookies through your browser settings. Blocking certain cookies may affect how some parts of the website function.
6. Website Analytics
The website may use analytics technologies to help understand how visitors use the website.
Analytics information may include information such as:
• Pages visited
• Approximate location
• Device type
• Browser type
• Referring website
• Time spent on pages
• Website interactions
Where analytics technologies require consent, they will only be activated after the appropriate consent has been provided.
Analytics information is used to help monitor website performance and improve the website and user experience.
7. Third Party Services
The website may use services provided by third parties to support its operation. These may include:
• Website hosting providers
• Website maintenance providers
• Email and contact form services
• Security and spam prevention services
• Analytics providers
• Cookie consent platforms
• Website plugins and technical service providers
These providers may process limited information where necessary to provide their services.
Where a third party processes personal information on our behalf, appropriate data protection arrangements will be used where required.
The website may also contain links to external services, including WhatsApp and other third party websites. If you follow an external link, your interaction with that service is governed by the privacy practices of the relevant third party.
8. Sharing Your Personal Information
We do not sell personal information collected through the website.
Information may be shared where reasonably necessary with trusted service providers that support the operation, security, hosting or maintenance of the website.
We may also disclose information where:
• We are legally required to do so
• It is necessary to establish, exercise or defend legal rights
• It is necessary to investigate fraud, misuse or security incidents
• It is required to protect the rights, property or safety of users or others
9. International Data Transfers
Some website service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law.
These may include adequacy regulations or approved contractual safeguards designed to protect personal information when transferred internationally.
10. How Long We Keep Website Information
We keep personal information collected through the website only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may depend on factors including:
• The nature of your enquiry
• Whether your enquiry results in further communication or services
• Legal and regulatory requirements
• The need to maintain appropriate business records
• Security, fraud prevention or dispute resolution requirements
When personal information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably practicable.
11. How We Protect Your Information
Reasonable technical and organisational measures are used to protect personal information collected through the website against accidental loss, unauthorised access, misuse, alteration or disclosure.
However, no internet based website or electronic transmission method can be guaranteed to be completely secure.
12. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information.
These may include the right to:
• Request access to personal information held about you
• Ask for inaccurate or incomplete information to be corrected
• Ask for personal information to be deleted in certain circumstances
• Ask for processing to be restricted in certain circumstances
• Object to certain uses of your personal information
• Request the transfer of certain information where applicable
• Withdraw consent where processing is based on consent
These rights are not absolute and may depend on the circumstances and lawful basis involved.
To exercise your rights in relation to information collected through this website, please contact:
info@southerncountiesplumbing.co.uk
13. Complaints
If you have concerns about how personal information collected through the website has been handled, please contact us first at:
info@southerncountiesplumbing.co.uk
You also have the right to raise a concern with the Information Commissioner’s Office, the UK’s independent authority responsible for data protection.
Further information is available at www.ico.org.uk.
14. Children’s Privacy
This website is not specifically intended for children and we do not knowingly seek to collect personal information from children through the website.
If you believe that a child has provided personal information through the website inappropriately, please contact us so that the matter can be reviewed.
15. External Links
The website may contain links to websites or online services operated by third parties.
Southern Counties Plumbing Ltd is not responsible for the privacy practices, content or security of external websites.
We recommend reviewing the privacy information provided by any external website before submitting personal information.
16. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes to the website, the technologies it uses, applicable services or legal and regulatory requirements.
The latest version will be published on this page with an updated revision date.
17. Contact Us
For questions about this Privacy Policy or about personal information collected through the website, please contact:
Southern Counties Plumbing Ltd
Email: info@southerncountiesplumbing.co.uk
Website: https://southerncountiesplumbing.com/
